Sacbé Transfers Privacy Policy
Learn more about our privacy policy
Sacbé Transfers is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and protect your personal information when you use our website and transportation services. In compliance with the Federal Law of Protection of Personal Data Held by Private Parties of Mexico, Sacbé Transfers is responsible for the processing of your personal data.
1. Information we collect
- Personal Information: Collect personal information that you provide directly to us, such as your name, email address, phone number, pick-up and delivery address, and payment details.
- Automatic Information: Collect information automatically when you use our website, such as your IP address, browser type, pages visited, and the date and time of your visit.
- Means of Collection: The information you voluntarily provide must be truthful. We are not responsible if you provide incorrect or false information. Information is collected and stored when you make a reservation with us online, by telephone, at one of our counters or offices, or by any other means.
- Additional Sources: We may also obtain data from telephone, directories, employment services, and social networks, such as first name, last name, telephone, email, and physical address.
2. How we use your information
- Provision of Services: Use your personal information to process and manage your reservations, communicate with you about your reservations, and provide you with our transportation services.
- Service Improvement: We will use the information collected to improve and personalize your experience on our website and services, analyze trends, and conduct research.
- Communications: Use your contact information to send notifications, updates, and promotional communications related to our services. You may opt out of receiving these communications at any time.
- Use of Requested Information: Use your personal information to expedite the vehicle reservation process, provide requested services and products, monitor, update, cancel, notify about new products or services related to those already contracted, modify or confirm the contracted service; for promotional purposes; for financial and credit purposes; to fulfill obligations to our customers; to evaluate the quality of service; and to conduct surveys on preferences and consumer habits.
3. Disclosure of Information
- Third-Party Service Providers: We share your information with third parties who help us operate our website, process payments, and provide our transportation services. These third parties are obligated to protect your personal information.
- Legal Compliance: We will disclose your personal information when necessary to comply with applicable laws, regulations, legal processes, or governmental requests. We may also disclose your information when necessary to safeguard the public interest, pursue justice, or when required by national or international authorities to investigate illegal or fraudulent acts.
4. Information Security
Implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the Internet or storage system can be guaranteed to be 100% secure.
5. Data Retention
Retener tu información personal solo durante el tiempo necesario para cumplir con los fines descritos en esta Política de Privacidad, a menos que una ley aplicable requiera o permita un período de retención más prolongado.
6. Your Rights
- Access and Correction: You have the right to access and correct your personal information in our possession.
- Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
- Objection and Restriction: Object to the processing of your personal information or request the restriction of such processing in certain circumstances.
7. Cookies and similar technologies
Use cookies and similar technologies to collect information about your use of our website, improve your user experience, and perform analytics. You can manage your cookie preferences through your browser settings.
8. Links to other websites
Our website https://sacbetransfers.com/ may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of each site you visit.
9. Changes to this privacy policy
https://sacbetransfers.com reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.
10. Contact
- If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us at:
Sacbé Transfers
Address: Aeropuerto Internacional de Cancún, Cancun - Chetumal Terminal 3, 77565 Cancún, Q.R.
Mail: bookings@sacbetransfers.com
Phone: 998 530 2726
11. National and international data transfer
Your personal data may be transferred and/or shared by Sacbé with business partners, affiliates, suppliers, financial, banking and credit institutions to confirm your reservations and comply with this Privacy Policy.
12. Exercising ARCO Rights (Access, Rectification, Cancellation, Opposition)
Have the right to request access to your personal data at any time to know their status; rectification in case they are incorrect or outdated; cancellation of the data when you consider that they are not being used for the purposes set forth in this Privacy Notice; or opposition to the processing of your personal data with respect to any of the purposes set forth in this Privacy Notice, clearly stating, with respect to the personal data that concern you.
13. Right to Revoke your Consent to Data Processing
At any time, you may revoke your consent to the processing of your personal data in order for us to stop using them. To exercise this right, you must submit a written request in Spanish to the following email address: bookings@sacbetransfers.com.
This request must contain: full name with last name, copy of official identification, e-mail address or physical address designated for notifications, and a contact number. It must clearly describe the personal data with respect to which you wish to exercise any of the ARCO rights.
Within 20 business days of receipt of your revocation request, we will respond to you regarding the merits of your revocation request by emailing the address provided or a letter to the physical address provided.
14. Security
Understand the importance of information security and the techniques needed to protect it. Protect your data using technical and administrative security measures that reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the security measures we use are firewalls and data encryption, physical access controls to our data centers, and authorization controls for access to information. However, no data transmission over the Internet is entirely secure, so we cannot guarantee that the processing of your personal data will be free from damage, loss, alteration, destruction, or unauthorized use, access, or processing.
By using our services, you agree to the terms of this Privacy Policy.